Terms of Service

1. Eligibility

You must be at least 18 years old to use RAWPRO. By using the Service, you represent that you meet this requirement and that you have the legal capacity to enter into these Terms. The Service is not directed at children, and we do not knowingly allow anyone under 18 to create an account.

2. Your account

RAWPRO accounts are created and accessed via Google Sign-In. You’re responsible for maintaining the security of your Google account and for all activity that happens under your RAWPRO account. Tell us right away at hello@rawpro.media if you suspect unauthorized use.

3. What RAWPRO does

RAWPRO is a creative production platform: a project canvas for planning, generating, and organizing AI-generated images, video, and audio, plus collaboration tools (inviting editors/viewers to a project) and client-facing billing tools. Generation itself is powered by third-party AI providers — see “Third-party AI providers” below and our Privacy Policy for exactly which ones and what we send them.

4. Plans, billing, and credits

• Free to join. Creating an account, building projects, and inviting collaborators is free. Generating AI content costs real money, charged against your credit balance.
• Credits. Credit is added to your balance by a one-time top-up, billed and processed by Stripe. A generation is charged the real provider cost of that specific generation, plus RAWPRO’s service fee, at the moment it completes. A failed generation is never charged.
• No expiry, no refunds on consumed credit. Unused credit doesn’t expire. Once a generation has actually run and consumed credit, that spend is final — we can’t reverse a real, already-incurred cost from our own AI providers. If you believe you’ve been charged in error (e.g. a technical fault, not just changing your mind about an output you don’t like), contact hello@rawpro.media and we’ll look into it in good faith.

5. Acceptable use

You agree not to use RAWPRO to create, upload, or attempt to generate content that:

• Is illegal, or infringes someone else’s intellectual property, publicity, or privacy rights;
• Depicts a real, identifiable person without that person’s actual consent — including using a reference image/video of someone who hasn’t agreed to it, or using our real-person verification feature for anyone other than yourself or someone who has genuinely agreed to be verified by you;
• Sexualizes a minor in any way, depicts non-consensual sexual content, or otherwise violates our common-sense standards of decency;
• Promotes violence, harassment, or hatred against individuals or groups; or
• Attempts to bypass, probe, or disable any safety system either RAWPRO or its underlying AI providers put in place (including a provider’s own content-safety classifiers).

You’re solely responsible for the prompts, reference material, and content you submit, and for having the rights to use anyone’s likeness you attach as a reference. We may remove content, suspend, or terminate accounts that violate this section, with or without notice.

6. Real-person verification feature

RAWPRO offers an optional feature that lets you verify a real person’s identity (via a live camera check completed on their own device, processed by our AI provider BytePlus) so their likeness can be referenced in generations without being blocked by that provider’s own safety classifier. This feature is self-service: you may only register yourself, or someone who has actually and knowingly agreed to complete that live camera check and to have their verified likeness used in your projects. You’re responsible for having that person’s real consent before registering them, and for what you subsequently generate using their verified likeness.

7. Your content, and what you grant us

You keep ownership of what you upload. To provide the Service, you grant RAWPRO a license to host, process, and transmit your prompts, uploads, and generated content — including sending it to the third-party AI providers necessary to fulfill your request (see “Third-party AI providers”) — solely to operate and improve the Service for you. We don’t sell your content or use it to train our own models.

AI-generated output. Ownership and copyright eligibility of AI-generated content is a genuinely unsettled area of law that varies by jurisdiction. We grant you the right to use content you generate on RAWPRO for your own purposes, subject to Section 5, but we make no warranty about your ability to copyright, exclusively own, or enforce rights over an AI-generated output in any particular jurisdiction.

8. Third-party AI providers

Generation is performed by third-party providers — currently OpenAI, Google (Gemini/Veo/Nano Banana), and BytePlus (Seedance, and the verification feature above). Your prompts and any reference images/video/audio you attach are sent to whichever provider powers the model you selected. Each provider applies its own content-safety filtering, and their availability, pricing, and behavior can change outside our control — see our Privacy Policy for the full list and what’s sent to each.

9. Service availability

We aim for reliable service but don’t guarantee uninterrupted or error-free operation. The Service depends on third-party infrastructure (cloud hosting, storage, payment processing, and the AI providers above) that can and does have its own outages.

10. Disclaimers and limitation of liability

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DON’T WARRANT THAT AI-GENERATED OUTPUT WILL BE ACCURATE, APPROPRIATE, OR FREE OF THIRD-PARTY RIGHTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAWPRO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 3 MONTHS BEFORE THE CLAIM AROSE.

11. Indemnification

You agree to indemnify and hold RAWPRO harmless from any claim arising from your content, your use of the Service in violation of Section 5, or your violation of any third party’s rights (including a real person whose likeness you referenced without their genuine consent).

12. Termination

You may stop using the Service and delete your account at any time by contacting hello@rawpro.media. We may suspend or terminate your access for violating these Terms, including Section 5. Sections 6 through 11 survive termination.

13. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we’ll update the “Last updated” date above; continuing to use the Service after a change means you accept the new Terms.

14. Governing law

RAWPRO is operated by RAWPRO LTD, a company incorporated in England and Wales. These Terms are governed by the laws of England and Wales, without regard to its conflict-of-law principles, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

15. Contact

Questions about these Terms? hello@rawpro.media